FAQ
1. What sizes do your bras and panties come in?
We offer a wide range of sizes to accommodate various body types. Our sizing guide provides detailed measurements to help you find your perfect fit. If you’re unsure, our customer service team is here to assist you!
2. Do you offer returns or exchanges?
Yes, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, you may return or exchange them within 14 days of receiving your order. Please refer to our Returns & Exchanges policy for more details.
3. Are your bras padded or underwired?
We offer a variety of styles, including padded, unlined, and underwired bras. Each style is designed to provide different levels of support and shape, allowing you to choose what works best for you.
4. What materials do you use in your products?
Our lingerie is crafted from high-quality materials such as cotton, lace, spandex, and polyester. We prioritize comfort, durability, and breathability in all our fabrics.
5. How can I find my correct bra size?
To find your correct size, measure both your band and cup size using our sizing chart. If you need further assistance, our customer service team can guide you through the process or click Here
6. Where can I buy Velvetis products?
Our products are available for purchase on our official website. Stay tuned for updates about potential retail partners in the future!
7. How can I contact customer service?
You can reach our customer service team via email at support@velvetis.com or through our contact page on the website. We are happy to help with any inquiries or concerns.
8. Do you have a loyalty program?
Yes! We value our customers and offer a loyalty program where you can earn points for purchases, referrals, and special promotions. Sign up on our website to start earning rewards today!